Terms & Conditions-CLEANING & MOVING PRO

Terms & Conditions

 
                              Please take time to review these terms and conditions before making your booking with our cleaning services.
                                                                                         
                                                                                                       

1. DEFINITIONS
In these Terms and Conditions:

"Customer" - the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act.
''Cleaner” - means the person or firm carrying out cleaning services on behalf of the Company.
''Service" - such cleaning duties as agreed with the Customer at the time of booking and detailed in the customer cleaning checklist.
'' Premises" - an address specified by the Customer.
"Service Time" – the time and date mutually agreed between the Company and the Customer at which the Service will be undertaken.
“Checklist” – detailed list of cleaning duties to be carried out by the Cleaner.
"Agreement" - these terms and conditions and the Checklist which constitute the full and complete service agreement between
 the Customer and the Company.
" Regular Customer" means a customer who has booked a minimum of two hours cleans.
"One-Off Customer" means a customer who has booked one-off cleans.
"Booking" means the use of one of our services on one particular occasion.

2. BOOKINGS
The Company’s Service may be ordered by telephone, e-mail or online and you agree to
be bound by these terms and conditions. At the time of booking the Customer must
provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease
or grime located at the Premises.The Company reserve the right not to accept a booking
for any reason. You will need to provide the Company with your e-mail address or your
mobile phone number and we will notify you by e-mail or text as soon as possible to
confirm your booking.
Minimum cleaning times/charges per visit are as follows:
a. Domestic Cleaning: A minimum of 3 hours per cleaning visit applies.
b. Commercial Cleaning: A minimum of 2 hours per cleaning visit applies.
c. One-off Cleaning: A minimum of 5 hours per cleaning visit applies.
No alteration to the Terms and Conditions is valid unless contained in a letter signed on
behalf of the company by an authorised signatory.

3. PAYMENT TERMS
The Customer agrees to pay the price quoted by the Company within 7 days of the
invoice date unless otherwise agreed in writing with the Company.
We accept the following payment methods:
a. Cash paid after work.
b. Bank transfer.
c. Cheque made payable to the Company.
If it is not possible to obtain full payment for our services within 7 days of invoice date
then we can cancel the contract and/or suspend any further bookings to you.

4. NON PAYMENT
Any bank charges incurred due to a Customer’s cheque being returned unpaid will be
passed to the Customer at a flat rate of €30.00 per cheque.
The Company will collect any outstanding monies owed to it. If as a result it has to use a
debt collecting agency or county court to secure payment, you agree to pay any debt
collecting agency fees, court fees, legal cost, or interest that will occur due to the result
of non payment of your outstanding bill.

5. CANCELLATION/NON ATTENDANCE
a. Customer Cancellation/Non Attendance
Regular Clean Cancellation. For cancellations within 24hours, 50% fee will be
charged. For cancellations between 24 hours and 48 hours notice, 20% will be charged.
If Cleaning And Moving Pro is unable to gain access to the property, as a result of
customer failure to make reasonable arrangements for access, Company will charge the
full cancellation fee.
b. One-Off Clean Cancellation. For cancellations within 24hours, 50% fee will be
charged. For cancellations between 24 hours and 48 hours notice, 20% will be charged.
If Cleaning And Moving Pro is unable to gain access to the property, as a result of
customer failure to make reasonable arrangements for access, Company will charge the
full cancellation fee.
c. Cleaning And Moving Pro Cancellation/Non Attendance
Company will not be liable for any delay to or cancellation of the services caused by
circumstances beyond our control (including but not limited to fire, flood, strike,
exceptional traffic circumstances, lack of adequate power or breakage or failure of
machinery or apparatus). In such circumstances company will use its best endeavors to
arrange an alternative time suitable to both parties.

6. CLEANING SERVICES
Subject to the terms of this Agreement, the Company agrees to provide the Service to
the Customer at its Premises.
The Service will be for such cleaning duties as agreed with the Customer at the time of
booking, and detailed in the customer cleaning Checklist, which also forms part of this
Agreement. The Company will provide one or more Cleaners to attend the Premises to
provide the Service at a time and the agreed Service Time. The Company will provide
the Service faithfully, diligently and in a timely and professional manner. Every Cleaner
that the Company employs is personally interviewed and references are checked by us.
The Company provides cleaning materials and equipment. All cleaning equipment are
safe and in full working order. If any estimate is given on how long it will take a Cleaner
to do the job, this is only an estimate based on the average time it takes to clean a home
of similar size. It is difficult to estimate precisely how long the job may take and a degree
of flexibility may be required. If you are not completely satisfied with any part of your
Service we will return to the Premises to re-clean the area/task within 48 hours free of
charge.

7. CUSTOMER’S REPRESENTATIONS AND WARRANTIES
The Customer represents and warrants that:
a. it will provide a safe working environment at the Premises for the Cleaner to perform
the Service;
b. the Cleaner will have unencumbered and unobstructed access to those areas of the
Premises requiring the Service;
c. it will provide the Cleaner with access to all services and utilities (including hot and
cold water, electricity) as required by the Cleaner to provide the Service;
d. it will advise the Company prior to the commencement of the Service of any hazards,
slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
e. If the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a
fridge, bookshelf, or other furniture), it will move those items prior to the commencement
of the Service; and it will secure or remove any fragile, delicate, breakable or valuable
items, including cash, jewellery, works of art, antiques, or items of sentimental value prior
to the commencement of the Service.
f. Fridges and Freezers must be thoroughly defrosted before cleaning can start. Kitchen
cupboards must be emptied before cleaning can start. They will not be covered by the
terms if this is not the case. Ovens must be in a condition that will enable thorough
cleaning with standard professional chemical products.
The Cleaner will do their best to make sure your electrical appliances, microwave, oven,
fridge/freezer, are cleaned to a high standard. However, if they have not been cleaned
since they were purchased we won’t be held liable for ingrained dirt that cannot be
shifted using standard professional chemicals. The Cleaners are not allowed to hand
wash any items of clothing and kitchen utensils and pots.

8. HEALTH AND SAFETY
In order to protect our employees, they are instructed not to enter an environment they
consider to be unsafe, dangerous to health, or inoperable for any reason, but are
instructed to withdraw from the premises and to report the problem.
The Cleaner may, either before or during the provision of the Service not use or cease
using any materials or cleaning equipment provided by the Customer if the Cleaner
thinks, in their absolute discretion, that the use of such materials or cleaning equipment
poses a risk to health and safety.

9. COMPLAINTS
In the event of you being dissatisfied with the service you have received from Cleaning
And Moving Pro you should contact the Company in writing by letter or email within 24
hours of completion of the Service.
The Company strives to achieve 100% customer satisfaction and will endeavour to
resolve the problem quickly and efficiently. We will not consider any complaints that are
notified after a period of 24 hours.

10. COMPENSATION
While the Cleaner will treat your home with great care accidents can and do happen from
time to time. The Company has public and employer’s liability insurance. The policy will
cover major accidental damage caused by the Cleaner. The Customer must inform the
Company of any incident where an accident, breakage, damage to property or theft has
occurred due to any act of the Cleaner within 24 hours of completion of the Service.Any
claims reported later than 24 hours after the clean will not be considered. All fragile and
highly breakable items must be secured or removed. Items excluded from liability are:
cash, jewellery, items of sentimental value, art and antiques. We may require entry to the
location of the claim within 24 hours to correct or assess the problem. In case of
damage, The Company will repair the item at its cost. If the item cannot be repaired the
Company will rectify the problem by crediting the Customer with the item's present actual
cash value toward a like replacement from a Company's source upon payment of
cleaning services rendered. Any attempt to commit insurance fraud or any use of false
information to commit any type of fraud will be prosecuted to the fullest extent of the law
together by the Company and the Insurance Provider(s). Monetary compensation as well
as legal fees may incur.
Cleaning And Moving Pro does not accept any responsibility for damage arising from
faulty curtain rails or shower doors. Cleaning And Moving Pro shall not in any event be
liable for any loss of profit or consequential loss.
In the event of damage or scratching to floors, the liability of Cleaning And Moving Pro
shall be limited to damage caused by the use of Cleaning And Moving Pro equipment
only. We do not accept any responsibility for damage caused to floors should a
customer’s furniture be moved for the purpose of cleaning.
If for any reason Cleaning And Moving Pro use or turn on an electrical appliance or
fitting (e.g. Kettle or electric shower) for the purpose of cleaning your home, then it is
assumed that any such appliance or fitting is in full working order. We do not accept any
responsibility for any electrical failure of such appliances.

11. Changes to this agreement
The Company reserve the right to update or modify these terms and conditions at any time without prior
notice, and may do so by publishing updated terms and conditions on its Website. Each updated terms
and conditions will take effect 24 hours after it has been published on the Website, www.cleaningandmovingpro.ie
f you have any queries about these terms and conditions, or if you have any comments or complaints
on or about our Website, you can contact us at office@cleaningandmovingpro.ie